Shipping policy
Order Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- If we are experiencing a high volume of orders, there may be slight delays. We will notify you of any significant changes to your order.
Shipping Rates & Delivery Estimates
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Canada: Free standard delivery is available for orders over $100. Delivery usually takes 3-5 business days after the order has been processed. For orders under $100, or if you choose an expedited shipping option, a shipping fee will apply.
- USA: Free standard delivery is available for orders over $200. For orders under $200, or if you choose an expedited shipping option, a shipping fee will apply. Standard delivery typically takes 5-10 business days after the order has been processed.
Shipping Confirmation & Tracking
- Once your order has been shipped, you will receive an email with your tracking information. Please allow 24-48 hours for the tracking information to be updated.
Shipping Delays
- Delivery times are estimated and not guaranteed. Delays may occur due to factors beyond our control (weather, customs, carrier issues). We appreciate your patience in these instances.
Customs, Duties & Taxes
- International orders may be subject to PAY customs fees, import duties, and taxes, which are the responsibility of the customer. We recommend checking with your local customs office for more details.
Lost or Stolen Packages
- We are not responsible for lost or stolen packages once they have been confirmed as delivered by the shipping carrier. Please ensure your shipping address is correct and secure. If your package is lost, please contact the carrier directly for assistance.
Shipping Address
- Please double-check your shipping information before completing your order. We are not responsible for orders shipped to incorrect addresses due to customer error.
Contact Us
- If you have any questions regarding shipping, please contact our customer service team at hello@saarthiofficial.com